Shipping policy

At BalancedNest.store, your wellness journey matters to us. That’s why we provide free shipping on all orders, with no hidden fees or surprises. Please review our shipping policy below to understand how and when your order will arrive.

Order Processing

  • All orders take 1–2 business days to process before shipping.

  • Orders placed on weekends or public holidays will begin processing the next business day.

  • Once your order is shipped, you’ll receive a confirmation email with tracking information.

Shipping Destinations & Delivery Times

We currently ship to the USA, Canada, and the UK. Delivery times vary by destination (excluding the 1–2 day processing period):

  • United States: 5–8 business days

  • Canada: 5–8 business days

  • United Kingdom: 3–5 business days

Please note: These timeframes are estimates and may be affected by factors outside our control, such as customs processing, courier delays, or peak season demand.

Shipping Costs

  • Shipping is 100% free on all orders, with no minimum purchase required.

Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number.

  • You can use this number to monitor your package’s progress directly with the courier.

Delays & Responsibility

  • BalancedNest.store is not liable for delays caused by incorrect shipping addresses, customs clearance, or unforeseen courier disruptions.

  • If your order is significantly delayed, please contact us at support@balancednest.store and we’ll help resolve the issue.

Lost or Damaged Packages

  • In the rare event your package is lost in transit, we will work with the carrier to investigate and resolve the matter.

  • If your product arrives damaged, please notify us within 48 hours of delivery, including photos of the product and packaging, so we can assist you promptly.

International Duties & Taxes

  • For shipments outside the USA, customs duties, VAT, or import taxes may apply depending on your country’s regulations.

  • These fees are the responsibility of the customer and are not included in your order total.

Contact Us

Have questions about your order or shipping? We’re here to help:
📧 support@balancednest.store